Privacy Policy

User Consent to Privacy Policy

Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information pursuant to the terms of this Privacy Policy.

Information Collected from Users

We collect various types of information to improve your experience and process transactions:

• Communication Data: We collect the email address and contact details of Users who email questions, comments, or submit customer reviews.
• Transaction Data: We collect billing and shipping addresses, including relevant email, phone, credit card numbers, and expiration dates of Users who purchase products or services. This includes Users who register to become members or enter contests.
• Technical Data: Through the use of cookies and other tracking technologies, we may collect and store information relating to Users’ browsing patterns and technical attributes of their devices, including browser version, site referral information, IP address, operating system, and device characteristics.

We may also use device fingerprinting technologies that help us recognize devices even when cookies are disabled, allowing us to enhance security, detect fraud, improve personalization, and analyze usage behavior across sessions.

Cookies and Tracking Technologies

The Site uses a feature of Internet Web browsers called a “cookie,” which is a file placed on a User’s hard drive to assign an identification code to the computer and collect anonymous browsing information. Cookies track session variables (like a shopping cart) and typically expire when an order is completed or the session sits idle.

In addition to cookies, we may use other tracking technologies such as pixel tags, local storage, and device fingerprinting. These tools help us:

• Identify repeat visits
• Understand how Users interact with the Site
• Remember preferences
• Reduce fraud and improve security

Control: You may set your Internet Web browser to notify you when you receive a cookie or to prevent cookies from being sent. However, if you prevent a cookie from being sent, you may limit the functionality DreamHome, Inc. can provide you. Please note that some fingerprinting methods may continue to operate even if cookies are disabled for security purposes.

Use of Information

DreamHome, Inc. uses the information collected from its Users to:

• Respond to Users’ questions or comments.
• Administer contest entries or promotional features.
• Fulfill purchase requests and notify Users of order status.
• Provide Users with important functionality changes to the Site, new services, and special offers.
• Detect and prevent fraud and unauthorized activity.
• Improve site personalization, functionality, and security.
• Conduct analytics to better understand user preferences.

Use of Fingerprinting Technology

We may use fingerprinting and other advanced identification technologies to enhance the Site’s security and user experience. These tools collect technical and behavioral identifiers such as browser type, device configurations, IP address, and interaction patterns to help us detect fraudulent activity and recognize returning users. We may share this information with service providers that assist us in these efforts, who are contractually obligated to use the data solely to provide services on our behalf.

SMS/Mobile Terms & Conditions

IMPORTANT: Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

1. Types of SMS Communications
If you have consented to receive text messages from DreamHome, you may receive messages related to Marketing, Customer Care, and Account Notifications.

2. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointment.

3. Potential Fees
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4. Opt-In Method
You may opt in to receive SMS messages from DreamHome by submitting our online contact or quote forms.

5. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

6. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at our Contact Page.

Disclosure of Information to Third Parties

Unless we have your consent or except as required or permitted by law, DreamHome, Inc. will not sell, share, trade or give away any Information that it collects or receives regarding its Users.

We may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of DreamHome, Inc. or others.

We may also disclose certain technical and behavioral information to third-party service providers for the purposes of fraud prevention, analytics, personalization, and improving Site performance. These providers are contractually restricted from using your information for any purpose other than providing services to DreamHome, Inc.

Security

DreamHome, Inc. utilizes security measures to protect against the loss, misuse, and alteration of the Information under our control. When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users input before it is sent to us. While we take reasonable steps to protect your data, no system is perfect, and we make no representations regarding the total sufficiency of these security measures.

Linked Internet Web Sites

The Site may provide hyperlinks to third-party websites not controlled by DreamHome, Inc. These hyperlinked third-party websites may collect and disclose Information differently than this Site. DreamHome, Inc. is not responsible for the collection, use, or disclosure of information collected through these external websites.

Children

The DreamHome, Inc. Site is not directed towards children under 18 years of age and DreamHome, Inc. does not knowingly collect any information from children under 18 years of age through the Site.

Your Privacy Rights (California and Other U.S. State Residents)

Residents of California and other U.S. states with consumer privacy laws may have the right to request information about the categories of personal information we collect, how we use it, and the third parties with whom we share it. You may also have the right to request deletion of your personal information or opt out of certain types of data sharing. To exercise these rights, please contact us using the information below.

Sale or Acquisition

In the event that another company acquires DreamHome, Inc. or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

Applicable Law/International Issues

Information submitted to this Site will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information outside your resident jurisdiction.

Amendments to Privacy Policy

DreamHome, Inc. reserves the right to amend this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review this Policy regularly.

Contact Us

If you have any questions regarding this policy or your personal data, please contact us:

DreamHome Remodeling, Inc.
7420 Fullerton Rd #100
Springfield, VA 22153
info@dhremodeling.com

Automated and AI-Assisted Communications

To respond quickly to customer inquiries, DreamHome may use automated systems and artificial-intelligence-assisted tools in certain communications, including automated SMS replies, AI-assisted chat or voice agents that gather basic project information before routing to a human, automated email confirmations, and call-routing assistants. You can request a human representative at any time during any interaction. Automated systems do not have authority to enter into binding contracts, quote final pricing, or make warranty commitments on our behalf. See our Terms of Service Section 13 for additional detail.

Service Providers and Sub-Processors

We use trusted third-party service providers to operate dhremodeling.com and our customer-communication infrastructure. These providers are bound by confidentiality and data-protection obligations and process your information only on our behalf. Categories include:

• Web hosting and content delivery: Nexcess (Liquid Web), Cloudflare
• Customer relationship management (CRM): HubSpot
• Call tracking and analytics: CallRail
• Email delivery: Mailgun
• Form processing: HubSpot Forms, Fluent Forms
• Website analytics: Google Analytics, Microsoft Clarity (if enabled)
• Advertising platforms: Google Ads, Meta Ads (only for measurement, not data sale)

We do not sell your personal information to any third party. We share data with these processors only to the extent necessary to provide our services to you.

International Data Transfers

DreamHome Remodeling operates in the United States and provides services only to customers located in Northern Virginia, Maryland, and Washington DC. We do not knowingly market to or solicit personal information from individuals outside the United States. Personal information you provide is stored and processed on servers located within the United States.

If you access our website from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States. Data-protection laws in the United States may differ from those in your jurisdiction. By using our website or providing your information to us, you consent to this transfer.